Shipping Policy
Shipping Policy
Last updated: August 17, 2026
At Clara Montreal, we aim to make receiving your order as simple and convenient as possible. This Shipping Policy explains how we process, ship and deliver orders throughout Canada.
Free Shipping Across Canada
We offer free standard shipping across Canada on all orders.
There is no minimum order value required to qualify for free standard shipping.
Any applicable product taxes or other charges required by law will be displayed or handled separately where applicable. We do not add a standard shipping fee to Canadian orders.
Order Processing
Orders are usually processed within 1 to 3 business days after your order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
During busy periods, sale events or holidays, processing may occasionally take longer than usual.
Estimated Delivery Time
After your order has been dispatched, delivery within Canada usually takes approximately:
5 to 10 business days
The total estimated delivery time is therefore:
1 to 3 business days processing + 5 to 10 business days delivery
Please note that these are estimated delivery times and not guaranteed delivery dates.
Delivery may occasionally take longer due to circumstances outside our control, including carrier delays, severe weather, public holidays, high shipping volumes or other logistical disruptions.
Where Orders Are Shipped From
Clara Montreal works with trusted fulfilment partners and suppliers to process and ship customer orders.
Some products may be shipped directly from our fulfilment partners or suppliers, including facilities located outside Canada.
This allows us to ship products efficiently while reducing unnecessary handling between the supplier and the customer.
Order Tracking
Once your order has been processed and dispatched, you will receive shipping information by email.
Where tracking is available for the selected shipping method, your tracking details will be included so you can follow the progress of your delivery.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Multiple Packages
If your order contains multiple products, items may occasionally be shipped separately.
In this case, you may receive more than one package and more than one tracking number.
You will not be charged additional standard shipping fees if your order is delivered in multiple packages.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your:
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Full name
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Street address
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Apartment or unit number, if applicable
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City
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Province or territory
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Postal code
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Contact information
If you notice an error in your shipping information, contact us as soon as possible at:
We will do our best to update your information before the order is processed, but we cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.
Delayed Orders
Occasional carrier or logistics delays may occur.
If your estimated delivery period has passed and your tracking information has not been updated for an extended period, please contact us at:
Please include your full name and order number so our customer service team can review the shipment.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please first:
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Check around your delivery location
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Check with other members of your household
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Check with neighbours where appropriate
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Contact the delivery carrier using your tracking information
If you are still unable to locate your package, please contact us at:
We will review the available shipping information and help determine the appropriate next steps.
Returned or Undeliverable Packages
An order may be returned to the sender if the delivery address is incorrect, incomplete or if the carrier is unable to complete delivery.
If this happens, please contact us so we can review the situation and discuss the available options.
Additional shipping costs may apply when a package must be resent because incorrect or incomplete delivery information was provided by the customer.
Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible at:
We will do our best to accommodate your request.
However, once an order has entered processing or has been dispatched, we may no longer be able to change or cancel it.
Delivery During Busy Periods
Delivery times may be longer during:
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Sale events
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Holiday periods
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Severe weather
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High carrier volumes
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Public holidays
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Unexpected transportation or logistics disruptions
We appreciate your patience if your order is affected by circumstances outside our reasonable control.
Contact Us
If you have any questions about shipping, tracking or the delivery of your order, please contact:
Clara Montreal
Email: info@clara-montreal.net
Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.