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Return Policy

Last Updated: August 2026

At Clara Montreal, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging whenever possible.

  • Include all accessories, manuals, or promotional items that came with the product.

Returns requested after 30 days of delivery may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Personalized or custom-made products

  • Items marked as Final Sale

  • Personal care or hygiene products that have been opened or used

  • Products damaged due to misuse or improper handling

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and its packaging

Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement, store credit, or refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that it may take 5–10 business days for your financial institution to process and post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that arrive defective, damaged, or incorrect.

If you require an exchange for one of these reasons, please contact our customer support team.

Return Shipping

Customers are generally responsible for return shipping costs unless:

  • The wrong item was received.

  • The item arrived damaged or defective.

  • The return is the result of our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet entered processing or shipment.

Once an order has been processed, it can no longer be cancelled.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account.

  2. Contact your credit card provider, as processing times may vary.

  3. Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Clara Montreal

Email: info@clara-montreal.net

We aim to respond to all customer inquiries within 1–2 business days