Privacy Policy
Last Updated: August 2026
At Clara Montreal, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through our payment providers)
- Order history
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and shopping experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Respond to customer inquiries
If you subscribe to our newsletter, we may occasionally send promotional emails. You may unsubscribe at any time using the unsubscribe link included in every email.
3. Payment Information
Payments made through Clara Montreal are securely processed by trusted third-party payment providers. We do not store your full credit or debit card details on our servers.
Payment providers may collect and process your payment information according to their own privacy policies.
4. Shopify
Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services.
Your data is securely stored through Shopify's systems and protected using industry-standard security measures.
5. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep items in your shopping cart
- Analyze website traffic
- Improve website functionality
- Personalize your shopping experience
You can disable cookies through your browser settings, although some website features may no longer function properly.
6. Third-Party Services
We may share limited information with trusted third-party service providers who help operate our business, including:
- Payment processors
- Shipping carriers
- Marketing platforms
- Analytics providers
- Customer support services
These providers only receive the information necessary to perform their services and are expected to protect your information appropriately.
7. Data Retention
We retain personal information only for as long as necessary to:
- Complete your orders
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your personal information where legally permitted
- Withdraw consent for certain processing activities
- Request information about how your data is used
To exercise these rights, please contact us using the email address provided below.
9. Security
We implement reasonable administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, misuse, disclosure, or alteration.
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
10. Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can promptly remove the information.
11. International Data Transfers
Your information may be processed and stored in countries other than your own, including where our service providers operate. When this occurs, we take reasonable measures to ensure your personal information remains protected in accordance with applicable privacy laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be posted on this page with a revised "Last Updated" date.
13. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
Clara Montreal
Email: info@clara-montreal.net
Effective Date: August 2026